TERMS OF SALE

0. PURPOSE

These General Conditions govern the purchase of the products offered on the website www.cortellbrand.com, owned by GRUPO GLOBA DG S.L.U. (hereinafter, CORTELLBRAND).

The purchase of any of the products entails full and unreserved acceptance of each and every one of the General Conditions set out here, without prejudice to the acceptance of the Particular Conditions that may apply when purchasing certain products.

These General Conditions may be amended without prior notice; it is therefore advisable to read their content carefully before proceeding to purchase any of the products offered.

1. IDENTIFICATION

CORTELL, in compliance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, informs you that:

• Its company name is: GRUPO GLOBA DG S.L.U.

• Its trading name is: CORTELL.

• Its tax number (CIF) is: B54128475.

• Its registered office is at: PASAJE DR. BARTUAL MORET, 5 ENTLO B - 46010 VALENCIA (SPAIN).

• It is registered at the VALENCIA Commercial Registry V 8510, B 5800, P 220, S 8, Sh V 115947, E/A 10 (8.11.19).

2. COMMUNICATIONS

To contact us, we make available to you different means of contact, set out below:

• Tel.: 963381717.

• Email: info@cortellbrand.com.

• Postal address: PASAJE DR. BARTUAL MORET, 5 ENTLO B - 46010 - VALENCIA.

All notices and communications between users and CORTELL shall be deemed effective, for all purposes, where they are made through any of the means set out above.

3.PRODUCTS

The products offered, together with their main features and their price, appear on screen.

CORTELL reserves the right to decide, at any time, which products and/or services are offered to Customers. CORTELL may therefore, at any time, add new products and/or services to those currently offered. Likewise, CORTELL reserves the right to withdraw or stop offering, at any time and without prior notice, any of the products offered.

All of this without prejudice to the fact that the purchase of some products may only be made by the USER subscribing or registering, with CORTELL granting the interested party a Username and a password, which will identify them and personally enable them to access the products.

Once inside www.cortellbrand.com, and in order to purchase the various products, the User must follow all the instructions given in the purchase process, which will entail reading and accepting all the general and particular conditions set out on www.cortellbrand.com.

4. AVAILABILITY AND SUBSTITUTIONS

PRODUCTS

CORTELL aims to guarantee the availability of all the products advertised through www.cortellbrand.com. However, should any product ordered not be available or should it have sold out, the customer will be informed either by telephone or by email as soon as possible.

If the product is not available, and once the consumer has been informed of this, CORTELL may supply a product with similar features at no increase in price, in which case the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.

In the event that all or part of the order is unavailable, and the customer rejects the substitute products, the refund of any amount previously paid will be made in the same way as the payment was made.

If CORTELL unjustifiably delays the refund of the amounts paid, the consumer may claim twice the amount owed.

5. PURCHASE AND/OR CONTRACTING PROCESS

To make any purchase on www.cortellbrand.com, the customer must be of legal age.

The customer must also register on www.cortellbrand.com through a data collection form providing CORTELL with the information necessary for the contract; data that must in any case be truthful, accurate and complete as to their identity, and which the customer must expressly consent to by accepting CORTELLBRAND's privacy policy.

The contract will be saved automatically when the order is placed.

It is also advisable for the customer to print and/or save a copy on a durable medium of the terms of sale when placing their order, as well as of the acknowledgement of receipt sent by CORTELL by email.

INVOICING

Together with your order, you will receive the corresponding invoice.

To that end, the customer consents to that invoice being sent to them in electronic format. The customer will receive it by email when placing the order.

6. DELIVERY

CORTELL sells its candles, diffusers, soaps and lotions to private customers and to trade customers through www.cortellbrand.com. Orders are prepared in the Valencia workshop and delivered through the transport agencies we work with.

PRODUCTS

The order will be delivered to the address designated by the customer when placing it, according to the method chosen.

The delivery area covers mainland Spain, the Balearic Islands, Portugal, the rest of the European Union and the rest of the world. At the moment we do not ship to the Canary Islands, Ceuta or Melilla.

METHODS AND DELIVERY TIMES

Orders paid for at the time of purchase are prepared and delivered normally within 48/72 working hours in mainland Spain. For all other destinations the time depends on the transport agency and the delivery address.

Orders paid by bank transfer

For orders paid by bank transfer, the order is prepared and shipped once the payment is received. The account details are:

GRUPO GLOBA DG, S.L. Beneficiary bank: LA CAIXA. IBAN no.: ES82 2100 4553 1802 0005 9467. BIC: CAIXESBBXXX. Reference: order number and customer name.

7. PRICES, COSTS AND TAXES

The prices of the products listed on www.cortellbrand.com are expressed in euros unless stated otherwise and are guaranteed for as long as they remain valid, save for printing errors and whatever the destination of the order.

PRODUCTS

The final prices of all products (and, where applicable, the final prices per unit of measure, where this is compulsory) together with their features, offers, discounts and so on are shown on each of the items that appear in the catalogue at www.cortellbrand.com.

• The prices shown on the website include the applicable VAT, except in trade accounts, where prices are shown without taxes and VAT is added when the order is completed, where applicable.

• Sales transactions are deemed to take place at the registered tax address of GRUPO GLOBA DG, S.L., Pasaje Dr. Bartual Moret No. 5 Entlo. D, 46010 Valencia.

• Shipping costs: Orders are shipped through the transport agencies engaged by CORTELL to the delivery address given in the order. CORTELL tells its customers the exact amount payable as SHIPPING COSTS, based on the order (number of kilos) and the delivery address.

Product prices may change at any time. In that case, the price to be applied will be the one in force on the date the order is placed. In any event, the final cost will be communicated to the customer during the online purchase process before they formalise their acceptance.

8. PAYMENT METHODS

We make the following payment methods available to you:

a. By bank transfer

By cash deposit or bank transfer in favour of: Bank: LA CAIXA. Account number: ES82 2100 4553 1802 0005 9467. You must state, when making the transfer, the customer's name and the order number.

NOTES

In the reference you must put your order number and your customer name.

9. RETURNS AND WITHDRAWAL POLICY

As the regulations provide, the consumer and user shall have the right to WITHDRAW from the contract within a maximum period of 14 calendar days without having to give a reason and without incurring any cost, other than those set out in art. 107.2 and 108 of Royal Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users.

PRODUCTS

The customer shall have a maximum period of 14 calendar days from the day the requested good or product is received to inform CORTELL of their wish to withdraw from the contract.

Withdrawal means that CORTELL will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, using the same method chosen by the customer for payment.

During this period, the consumer shall notify the trader of their decision to withdraw from the contract by filling in the form found at the end of this document and sending it to CORTELL's email address.

CORTELL will provide the consumer on a durable medium with an acknowledgement of receipt of that withdrawal.

In order to return a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and unused.

Once we receive your request we will contact the customer to give them the details of the return.

The customer shall bear the cost of returning the goods.

NOTES

Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason you are not satisfied with your order, you have 14 working days, counting from the date the order was delivered, to return it. The shipping and collection costs in the event of a return shall be borne by the customer. To make that return, the product must be in perfect condition: THE PRODUCT MUST BE RETURNED JUST AS IT WAS DELIVERED, THAT IS, UNUSED. No item that does not reach us in perfect condition will be refunded

and with its packaging in optimum condition. To make your return, first send us an email explaining the reasons to: info@cortellbrand.com. Once the goods have been received at our warehouse, and after checking their condition, the amount will be refunded in accordance with the payment method used by the customer.

2nd IN THE EVENT OF A DEFECT OR SHIPPING ERROR.

CORTELL will accept the return of defective or incorrect products, with CORTELL bearing the shipping costs. Once they reach our premises we will check whether the defect or shipping error is real, sending where applicable the replacement item at no charge.

To make your claim and/or return, contact us by email at info@cortellbrand.com or by writing to:

CORTELL

GRUPO GLOBA DG S.L.

Pasaje Dr. Bartual Moret nº 5 – Entlo. D

46010, Valencia, VALENCIA.

ESB54128475

stating the reasons for that claim and/or return of the product.

Cancelling purchases:

Users may cancel the purchase process provided that it has not been fully processed and has not left our warehouse. So that the customer can be sure of that cancellation, it is advisable to call +34 963381717 and speak to our Customer Service team.

If the order was shipped before your call, it will be treated as a return.

All shipments must be sent through any transport or postal agency carriage paid; otherwise they will be returned, except for those arising from manufacturing problems.

Delivery time varies depending on your geographical location or that of the destination of your purchase. The maximum delivery time is 15 working days (except holiday periods or public holidays); should it be delayed, for any reason, you would be informed by email or telephone.

Once your order leaves our premises, we will send you an email letting you know it has been dispatched.

10. GUARANTEE

Products purchased through www.cortellbrand.com enjoy a guarantee period of 2 years from the time of purchase, covering possible manufacturing defects in the product, as well as any breakdown occurring during that period.

All our products carry the manufacturer's original guarantee. CORTELL guarantees its products, on the terms legally established, for a period of 2 years from the date of delivery.

Consumable products are excluded from the guarantees, as are faults caused by improper use or handling, connection to a mains supply other than the one indicated, incorrect installation or defects arising from any external cause.

For durable products, the consumer shall have the right to proper technical service and to the availability of spare parts for a minimum of 5 years from the date the product ceases to be manufactured, and the price of the spare parts may not be increased when they are used in repairs.

To find out the steps to follow in the event of problems or breakdowns in a product, you may contact:

• CORTELL's Customer Service team on the telephone number 963381717.

To avoid problems with the installation or handling of the product purchased, make sure you have followed the installation and operating instructions contained in the user manuals.

If, even so, the product purchased does not work correctly you must immediately contact the manufacturer's customer service and technical assistance teams, or where applicable those of the representative or distributor.

Technical services will usually require you to provide the following details:

• Invoice number.

• Identification of the specific model.

• Serial number.

NOTES

Faults caused by misuse, negligence, improper treatment or handling are excluded from the guarantee. Where use of the guarantee is justified, the item will be replaced, or a price reduction or refund given, on the terms legally established. The guarantee will lose its value in cases where: the purchase invoice is modified, altered or replaced; the guaranteed product is tampered with or repaired; or the purchase invoice is missing. To make use of the guarantee, the purchase invoice must be produced. To obtain confirmation of the guarantee, contact CORTELL, either by email writing to info@cortellbrand.com or by calling +34 963381717.

11. LIABILITY AND EXCLUSION OF LIABILITY

The consumer and user has the right to have the product repaired, replaced, to a price reduction or to termination of the contract, as set out in Chapter II, Title IV, Book II of the General Law for the Protection of Consumers and Users.

If the product does not conform to the contract, the consumer may choose between repair or replacement of the product, both being free of charge for the consumer, and they will be carried out within a reasonable time depending on the nature of the products and the purpose for which they were intended.

If, once the repair is complete and the product delivered, it still does not conform to the contract, the consumer may demand its replacement, a price reduction or termination of the contract.

12. CUSTOMER SERVICE AND COMPLAINTS

To bring any complaint or claim before CORTELL, the customer must contact the customer service department either on telephone number 963381717 or through the email address info@cortellbrand.com.

In accordance with EU online consumer dispute resolution and pursuant to Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform, available at the following link: http://ec.europa.eu/consumers/odr/.

13. APPLICABLE LAW

These conditions shall be governed by the Spanish law in force.

The language used shall be Spanish.

WITHDRAWAL FORM

For the attention of:

GRUPO GLOBA DG S.L.U.

PASAJE DR. BARTUAL MORET, 5 ENTLO B - 46010 VALENCIA.

Telephone: 963381717

Email: info@cortellbrand.com

I hereby give notice that I withdraw from the contract of sale concluded with you in relation to the following products and/or services:

CONSUMER'S DETAILS

Name and surname:

CIF/NIF/NIE:

Address:

Telephone:

Email:

In ________________________ on _____ of __________________ of ______ .

Signature:

COMPLAINTS FORM

For the attention of:

GRUPO GLOBA DG S.L.U.

PASAJE DR. BARTUAL MORET, 5 ENTLO B - 46010 VALENCIA.

Telephone: 963381717

Email: info@cortellbrand.com

COMPLAINANT'S DETAILS

Name and surname:

CIF/NIF/NIE:

Address:

Telephone:

Email:

In ________________________ on _____ of __________________ of ______ .

Signature: